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Australian wine sold direct to the USA
Australian wine sold direct to the USA

Delivery Information

Delivery Fee

Delivery is a flat fee of $15 across the United States. In the case where freight is too much to cover, the buyer will be contacted and given the opportunity to pay an addition freight charge, or alternatively the order may be cancelled.

Exceptions

At this stage we are shipping solely to California.

Freight Partner & Delivery Times

Your order will be sent via our freight partner, FedEx and will usually arrive at your delivery address in 2-10 working days.

Delivery Instructions

It’s a good idea to use a delivery address where someone will be between 9 am to 5 pm on weekdays. If you are not home upon delivery a calling card will be left to schedule another delivery. If you are not home at the scheduled delivery time, we will leave another calling card, but re delivery might involve an extra shipping charge.

Cancellations

In the event where delivery is delayed beyond our control, Wines.com.au will try to notify the buyer of the delay and its expected duration. If delivery is prevented for longer than a reasonable time, the order may be cancelled without liability to the buyer. If the buyer has a change of mind, please contact us as soon as possible. Fortunately, we have one of the fastest despatch centres in America, meaning as soon as your order is placed it is picked and packed and put in the holding bay for our couriers to collect. Unfortunately, for this reason that we cannot cancel your order without a cancellation and return fee. If for some reason you need to cancel your order, please contact our team via email: admin@wines.com.au or utilise our online chat service for further information. Please note we are happy to organise a return or exchange once your order has been received.

 

Returns and Refunds

Broken or Damaged Goods

Claims for any broken or damaged goods must be reported within 24 hours of delivery, either via email or phone. In the event where wine is damaged in transit and a replacement case is to be sent, Wines.com.au will attempt to send the same case wine if the product is still in stock. If the wine is out of stock, a substitute of equal to or greater quality will be provided, and the customer will be informed via phone or email.

Quality

If you are not satisfied with the quality of the goods you have received from Wines.com.au, please contact us by email (admin@wines.com.au) within two weeks of receipt of the goods. We offer a 'no risk tasting' guarantee, so if you’re not happy with any of the wines you have purchased as long as you have given two bottles a try  we will send a courier to your door to pick up the remaining bottles and give you a refund on the remainder as long as they are returned in a saleable condition. Wines.com.au takes each return on its merit, so if a customer is continually returning wine, a refund or return will be at the discretion of our Customer Service team. To minimise any problems with reselling returned stock, all stock must be returned within one month of receiving the goods and no refunds are provided on custom mix cases. Wines.com.au prides itself on providing customers with the highest quality wine, but if you are ordering 5 or more cases at a time we suggest a try before you buy method as the return policy does not apply. 

Returns

If a wine is to be returned, please contact Wines.com.au and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in saleable condition by Wines.com.au . All returns are subject to couriers being able to pick up from a pickup zones if an item falls into the no return zone we will offers return slips and the wine will need to be taken to your local FedEx outlet.

Refunds

Any refunds due will be actioned within 30 days after Wines.com.au was notified of the reason.